PRIVACY POLICY

Effective March 30, 2020

Dwellbeing (“Dwellbeing” or “we”, “us” and “our”) is a home maintenance mobile application by Solaria Labs LLC that helps you know what home care needs to be done and how to do it. In doing so, we are committed to “securing” your privacy on the web and on our platform. Please read the following Privacy Notice which explains how we endeavor to build your trust and security through our policies. In this privacy notice, we explain how we collect, process, use, disclose, and protect your information. This policy applies to all visitors of our website www.dwellbeingapp.com and our mobile application.

What Personal Data Do We Collect?

The types of personal data we gather and share depend on your relationship to us. For example, we may gather different data if you are simply visiting our website or using our application. In the past 12 months, we have only collected the categories of personal data described below. We do not collect any sensitive categories of personal information.

The type of information we may collect includes:

Identifiers, such as a real name, alias, online identifier, Internet Protocol address, email address, or other similar identifiers;
Personal Data, such as your name, signature, social security number, insurance policy number, country of residence, your interests, home features, or profile picture;
Protected classification characteristics, such as age and sex;
Internet or other similar network activity, such as data about your interaction with our website, application, or advertisement, as well as information regarding your mobile device, such as brand or model.
Geolocation Data, including physical location or movements.
Inferences drawn from other personal data, such as a profile reflecting a person’s preferences or behavior
Marketing and Communications Data, including your preferences in receiving marketing from us and your communication preferences
Policy and Claims data, such as data about your policy with Liberty Mutual or its affiliates, and claims data, including information regarding previous and current claims.

We also collect data regarding your “Maintenance Tasks” within the application. Maintenance Task data includes whether the task was completed, any feedback you provide about the task, when the task was completed, or similar task-related data.

How Do You Collect My Data?

Only you provide us with personal information in the following circumstances:

You visit our website, call us, or provide your information in person;
You subscribe to our newsletter, blog, or other content;
You provide the information in the application or application store;
You allow us to collect your data directly from Liberty Mutual or its affiliates;

We may automatically collect certain information regarding your device or internet activity when using our application.

How Do We Use Your Personal Data?

We use all the above categories of data to provide you our products and services and as otherwise provided in this notice. We may use your data and the data of our former customers for our business purposes. The below table describes our business purposes, the data categories associated with each purpose, and the lawful basis for processing your personal data:

Business Purpose

Data Categories

Day to Day Business and Operations. This includes, for example:

creating, maintaining, customizing, and securing accounts;
supporting day-to-day business functions;
doing internal research for technology and development;
marketing and creating products and services;
conducting audits related to a current contact with a consumer and other transactions;
as described at or before the point of gathering personal data or with your authorization

Identifiers
Personal Data
Protected Classification Characteristics
Internet or other similar network activity
Geolocation Data
Inferences drawn from other personal data
Marketing and Communications Data
Policy and Claims Data

Security and Fraud Detection. This includes, for example:

detecting security issues;
protecting against fraud or illegal activity, and to comply with regulatory and law enforcement authorities;
managing risk and securing our systems, assets, infrastructure, and premises;
help to ensure the safety and security of Dwellbeing staff, assets, and resources, which may include physical and virtual access controls and access rights management;
supervisory controls and other monitoring and reviews, as permitted by law; and emergency and business continuity management;

Identifiers
Personal Data
Protected Classification Characteristics
Internet or other similar network activity
Geolocation Data
Inferences drawn from other personal data
Marketing and Communications Data

Regulatory and Legal Requirements. This includes, for example:

controls and access rights management;
to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us are among the assets transferred;
exercising and defending our legal rights and positions;
to meet contract obligations;
to respond to law enforcement requests as required by applicable law, court order, or governmental regulations;
as otherwise permitted by law;

Identifiers
Personal Data
Protected Classification Characteristics
Internet or other similar network activity
Geolocation Data
Inferences drawn from other personal data
Marketing and Communications Data
Policy and Claims Data

Improve Your Customer Experience and Our Products. This includes, for example:

improve your customer experience, our products, and service;
to provide support, personalize, and develop our website, products, and services;
create and offer new products and services;

Identifiers
Personal Data
Protected Classification Characteristics
Internet or other similar network activity
Geolocation Data
Inferences drawn from other personal data
Marketing and Communications Data
Policy and Claims Data

Analytics to identify, understand, and manage our risks and products. This includes, for example:

conducting analytics to better identify, understand, and manage risk and our products;

Identifiers
Personal Data
Protected Classification Characteristics
Internet or other similar network activity
Geolocation Data
Inferences drawn from other personal data
Marketing and Communications Data
Policy and Claims Data

Customer service and technical support. This includes, for example:

answer questions and provide notifications;
provide customer and technical support.

Identifiers
Personal Data
Protected Classification Characteristics
Internet or other similar network activity
Geolocation Data
Inferences drawn from other personal data
Marketing and Communications Data
Policy and Claims Data

Dwellbeing does not sell your personal data.

We may share personal data with the following third parties, including:

Our affiliates
Brokers and Agents
Service Providers, such as contractors, Google Analytics or Amazon Web Services;
Public entities as required by law (e.g. regulatory, quasi-regulatory, tax or other authorities, law enforcement agencies, courts, arbitrational bodies, and fraud prevention agencies);
Advisors including law firms, accountants, auditors, etc;

We may also share data with other companies that provide marketing services on our behalf. We will not share your personal data with others for their own marketing purposes.

How Long Do We Retain Your Data?

We will keep your personal data for as long as reasonably necessary to fulfill the purposes set out in above and to comply with our legal and regulatory obligations. We have a detailed retention policy in place which governs how long we will hold different types of information for. The exact time period will depend on your relationship with us and the type of personal data we hold. We will delete any information that we do not need for the above purposes or are not legally required to hold.

How Do We Keep Your Personal Data Safe?

We maintain appropriate technical, organizational, and physical safeguards designed to protect the personal data we process in accordance with our legal and regulatory obligations. The security measures in place on our website and computer systems are in place to protect the loss, misuse or alteration of the information you provide to us. We keep your personal data only for as long as reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We have a number of Information Security Standards that apply depending on the data type and data location. These standards cover access controls, encryption, network and host security, physical security, data recovery and business continuity. Our standards change from time to time as we react to market challenges and changing regulatory requirements. In the event that you become aware of any actual or potential misuse of any such information or for more information on IT Security please contact us using the details below. Please note that data that is transported over an open network, such as the Internet or email, may be accessible to anybody. We cannot guarantee the confidentiality of any communication or material transmitted via such open networks. When disclosing any personal information via an open network, you should remain mindful of the fact that it is potentially accessible by others. Parts of our website and application are accessible by password only – you are responsible for keeping your own password confidential and secure.

Does Dwellbeing Use Cookies?

Cookies are sets of information that our web server assigns to you when you visit our web site. Cookies are used in a few areas of our site for maintaining information between pages. These cookies simply carry forward information that you submitted on one screen to the next screen, eliminating the need for redundant entry. We may use IP addresses to derive certain other information concerning businesses visiting our websites as described in this policy, but we do not analyze this information in a way which would reveal the identity of the individual browsing our websites. When you select one of our products or services, register for a newsletter or e-mail alert, fill out an online form, or complete a survey, we may try to identify your browser and we may combine information from cookies, Web beacons, and other information collected online with other data that we maintain about you. You do have a choice whether or not to accept the cookie, however, if you reject the cookie or if cookies are disabled on your web browser, some parts of the web site will not be operable. We use pixels tags, transparent GIF files, and third party vendors to help manage our online advertising and promotions. These tags collect anonymous (not personally identifiable) information about which advertisements and promotions bring users to our Web site. The tags enable us to recognize a unique cookie on your Web browser, which in turn enables us to learn how users respond to our online advertisements and promotions. With both cookie and tag technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Non Dwellbeing Websites

Dwellbeing is not responsible for the privacy practices or the content of any other web sites on the Internet that may be linked to the Dwellbeing web site or platform. Please note that when you click on links to web sites outside of our website or platform, you are transferred to another web site that may not be under our control. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Will Dwellbeing Update This Privacy Notice?

We reserve the right to makes changes to this notice at any time and for any reason. The updated version of this policy will be effective once it is accessible. You are responsible for reviewing this policy to stay informed of any changes or updates.

How to Contact Us:

You can submit requests, seek additional information, or obtain a copy of our Privacy Notice in an alternative format by emailing us at support@dwellbeingapp.com.