SUPPORT

Have a question?

We have the answer. Please check below for answers to common questions, or feel free to reach out to support@dwellbeingapp.com.

What is Dwellbeing?

Dwellbeing is a mobile app that helps you maintain your home, and rewards you for doing so.

Is the app free to download?

Yes.

How is my account verified?

Once you create an account in the app with your Liberty Mutual® or Safeco® credentials, your status will be verified by the Dwellbeing team.

What if I’m no longer an active Liberty Mutual or Safeco policyholder?

If you do not have an active Liberty Mutual or Safeco homeowners policy, you will no longer be able to access the app, and your accrued reward goes away.

How do I get deductible rewards?

By completing maintenance tasks and recording them within the app, you can accrue credits that are redeemable in the event of a covered claim, subject to our terms of service.

How many rewards can be earned?

You can earn up to $25 per season ($100 annually) for completing maintenance tasks.

When can I use my deductible reward?

Rewards become available one week after they are earned for task completion, and are payable in the event of a covered claim, subject to our terms of service.

What is the maximum value of deductible rewards that can be earned?

Up to your deductible amount as defined in your policy or displayed in your Declarations Page.

If I have a claim, who do I notify?

For more information on the various options for filing claims, please visit LibertyMutual.com/Claims (For Liberty Mutual Customers) or Safeco.com/Claims (For Safeco Customers).

When does the deductible rewards apply?

Dwellbeing deductible rewards will be available for any covered property loss to which a deductible applies, subject to our terms of service.

How will a deductible reward be paid out?

If approved, the reward will be paid out via a check mailed to the address listed on your policyholder account.

What happens to my deductible reward after it is paid out for a claim?

Once rewards are redeemed, they will be subtracted from your Dwellbeing reward balance.

How do I delete my account?

Please reach out to the Dwellbeing team at support@dwellbeingapp.com

Who do I contact if my question isn’t listed here?

Please reach out to the Dwellbeing team at support@dwellbeingapp.com

Contact us at support@dwellbeingapp.com to learn more